Contact

Support & product questions

Trouble with a scan, a report, or a charge? Email support@accesslumens.com. Including the scan’s Report ID and the URL you scanned helps us help you faster.

Refunds & payment issues

For anything billing-related — a failed or duplicate charge, a report that didn’t generate after payment, or a refund request — email support@accesslumens.com with your Report ID. Per-scan and pack purchases are one-time digital purchases and are generally non-refundable, and the Unlimited subscription can be cancelled any time; if something went wrong on our end we’ll always make it right. Plans are listed on our Pricing page, and the refund terms are in our Terms of Service.

Sales & general enquiries

Evaluating AccessLumens for your team, or have a partnership or media question? Reach us at support@accesslumens.com. If you ran a scan, the enquiry form at the bottom of your report is the quickest route — it reaches us with your scan context attached.

Security

To report a vulnerability or ask about our security practices, email support@accesslumens.com. See our Security page for our responsible-disclosure guidelines.

Privacy & legal

Data-protection requests (access, deletion, and similar) go to support@accesslumens.com. Other legal matters: support@accesslumens.com. See our Privacy Policy and Terms of Service.

Response times

We aim to respond to support and sales enquiries within two business days, and to acknowledge security reports promptly. We currently operate over email rather than phone.

Just want to try it?

You don’t need to contact us to get started — run a free scan on any public URL and see your accessibility score in under a minute.