Frequently asked questions

AccessLumens is an automated accessibility testing service. Enter any public website and it scans the pages against WCAG 2.2 Level A and AA success criteria, then gives you a scored, prioritized report of the issues it finds — with the affected elements and guidance to fix them.

You enter a URL and choose a scan type. AccessLumens loads the page(s) in a real browser, runs an accessibility engine (axe-core) plus additional keyboard and reflow checks, groups and deduplicates the findings, and calculates an overall score. A free scan shows a summary; unlocking the full report reveals every issue with CSS selectors, HTML snippets, and remediation guidance.

WCAG 2.2 (Web Content Accessibility Guidelines) is the international standard for web accessibility. AccessLumens evaluates against Level A and AA success criteria — the levels most accessibility laws and policies reference.

Automated tools can reliably evaluate roughly 35% of WCAG 2.2 AA success criteria. Many criteria need human judgment — for example, whether alt text is meaningful or whether the reading order makes sense. AccessLumens is built to complement, not replace, manual testing; the full breakdown is on our Methodology page.

A single-page scan checks one URL. A full-site crawl discovers and scans multiple pages across the site. A user-journey scan runs in your own browser via our extension and analyzes each page and interactive state as you actually navigate — useful for flows behind logins, forms, and dynamic content a crawler can't reach.

Yes. Running a scan and viewing the summary is free with no signup. You only pay a one-time fee per scan if you want to unlock the full report — every issue, with CSS selectors, code snippets, and remediation guidance.

The score reflects the number and severity of issues found relative to the pages scanned, using a consistent severity-weighted model. The exact methodology — including how severity is weighted and the model's known limitations — is documented on our Methodology page.

AI is used to write the plain-language executive summary and remediation guidance — not to detect issues, which is rule-based. Exactly what is and isn't sent to AI providers is spelled out on our AI Disclosure page.

We store scan results so you can return to your report, and we don't sell your data. Our Privacy Policy covers exactly what's collected, how long it's kept, and your rights.

No. A high score means few automatically-detectable issues, but automated testing can't confirm legal compliance — that requires manual evaluation and often expert review. AccessLumens helps you find and prioritize issues; it is not a certification of compliance. See our Accessibility Disclaimer.

You don't need one. Unlocking a report is permanent, so if a download is interrupted you can re-download it anytime from your report page at no extra charge. Payments are a one-time charge per scan and are generally non-refundable, since reports are digital goods delivered instantly. If a report genuinely failed to generate, or you were charged in error, email support@accesslumens.com and we'll fix it — by re-issuing the report or refunding the charge.